Why ISPs still take forever to install business Internet service

Twenty years ago, getting a high-speed connection to the Internet involved having the local telco install a TDM circuit, such as a T1 or T3, then terminating that circuit or a portion of it at the ISP or within a private WAN network, such as a frame-relay net.

Subnets were assigned, routers configured, and there was access at one fixed speed or another. Usually, this process was fraught with challenges of every stripe: technical, logistical, procedural and political. It usually took...

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