Why Customers Aren't as Pissed at Delta's DIA Delays as They Were at Frontier's

For the second time in a matter of days, technical problems with a major carrier have caused significant problems at Denver International Airport. Last weekend, it was United, which grounded all domestic flights following a computer outage. This time around, it's Delta, which delayed or cancelled at least 250 flights as a result of its own computer snafus. Yet the amount of anger these issues have generated among passengers can't compare to the vitriol stirred up by troubles at Frontier...

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