Why Customer Service People Need to Really Serve!

If you’re anything like me, I’m willing to bet that you’ve had the unpleasant experience of dealing with a company that offers mediocre customer service. Now I’m not here to name any names, but you know what I’m talking about. For instance, you’ve waited in line to make a purchase and when you finally get up to the register the cashier is more interested in sending texts than ringing you up. Or, you’re stuck in a heated debate with a customer service rep about...

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