What a Kroc: How McDonald’s avoids responsibility its franchises’ mistreatment of workers

McDonald's restaurant July 29, 2003 in Redwood City, California (Credit: Getty/Justin Sullivan)

Is McDonald’s a $96-billion behemoth instantly recognized virtually anywhere in the world, or is it just a group of humble, locally owned businesses just trying to make a buck? To most customers, it doesn’t matter. With few exceptions, the restaurant chain offers reliably the same dining experience whether it’s located in New York City or off the highway in rural Texas.  

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