United CEO Oscar Munoz: Learn to listen, improve your emotional intelligence

It’s important to put your ego aside when listening to customers

One month into his new role as CEO of United Airlines, Oscar Munoz suffered a major heart attack. He received a heart transplant soon after and followed doctors’ orders to rest and relax, but was quickly back at work negotiating an agreement with organized labor that had gone unresolved for three years. During a recent View From The Top conversation at Stanford Graduate School of Business, Munoz talked openly about how...

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