United CEO on the United Flying Experience: By the Time You Sit Down You’re ‘Pissed at the World’

ABC News senior transportation correspondent David Kerley spoke with United Airlines CEO Oscar Munoz to basically talk about why the flying experience has gone from “fun” to… well, let’s be generous and say “unpleasant.”

Kerley actually did ask two of the most important question on any passenger’s mind: “Seats keep on getting smaller, has that stopped? Have we reached the smallest we’re going to get?” and “How come your wifi doesn’t always work?”

On the former,

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