United Airlines CEO Oscar Munoz On Hot Seat As Congress Examines Air Travel

WASHINGTON (AP) — United Airlines CEO Oscar Munoz is likely to face pointed questions as Congress examines customer service by U.S. airlines and how air travel can be improved.

The hearing by the House Transportation Committee comes amid worldwide outrage sparked when a passenger was dragged off a United flight after refusing to give up his seat to a crew member. The April 9 incident ignited a debate about poor service and a lack of customer-friendly policies on U.S. airlines.

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