The master-of-all-trades who steered MakeMyTrip towards success

In 2000, just months after its launch, travel-booking portal MakeMyTrip was staring down the barrel of a gun. The dot-com bust had sent the internet industry into a tailspin. Venture capital investor eVentures—which had funneled $1 million into MakeMyTrip at inception—withdrew its offer to splurge another million and shut shop altogether.

By 2001, MakeMyTrip was down to just a month’s worth of working capital. So it was decided that all senior executives would take salary cuts. Shortly...

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