Partway through our interview, I realized Scott Theis and I are in the same business. Listening.
As I explained that thought, his eyes locked on mine. He was concentrating, thinking of nothing other than what I was saying.
"A lot of people, when you're talking to them, they've already got the next thing they're going to say ready in their mind, and they're just waiting their turn," he said.
Theis is a barber. He's good at it, but he learned long ago that personality is more important than...