Spotify is falling behind on lyrics and voice

Spotify’s lack of full lyrics support and its minimal attention to voice are beginning to become problems for the streaming service. The company has been so focused on the development of its personalization technology and programming its playlists, it has overlooked key features that its competitors – including Apple, Google, and Amazon – today offer and are now capitalizing on.

For example, in the updated version of Apple Music rolling out this fall with iOS 12, users won’t just...

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