Schwab Keeps Its Grip On Multiple Top Ratings

Staying on top is harder than getting there, if only because everyone is gunning for the No. 1 slot and trying to co-opt what the leader does right.

But for the fifth year in a row, Charles Schwab (SCHW) clients gave the firm the highest score for customer service in the IBD Best Online Brokers survey. Schwab also had the highest share of customers in the "very satisfied" category for the fifth year in a row and had the highest rating for website performance for the second consecutive...

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