Rajan Krishnan of Oracle: AI Should Take Us on a Journey from Hindsight, to Insight, to Ultimately Foresight

Earlier this spring at CRM Magazine’s annual CRM Evolution event, I had the absolute pleasure to moderate an all star panel on how artificial intelligence (AI) is and will impact customer engagement. The panel consisted of executives at some of the leading vendors in the CRM industry, including:

Marco Casalaina, vice president of products at Salesforce.com’s Einstein division Volker Hildebrand, Global Vice President at SAP Hybris Rajan Krishnan, Group Vice President of Applications...

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