On Grab’s phantom bookings: A call to focus on passengers and drivers

In this kind of high stakes environment, many companies are often willing to do whatever it takes to succeed, and the public just as often turns a blind eye toward their actions

When Uber’s head of business Emil Michael suggested that the company could go through the trash of critical journalists to dig up dirt on them — naming PandoDaily editor Sarah Lacy as a likely target — there was an appropriate uproar in the tech world. Pundits used the opportunity to unleash broader criticism...

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