No, L.L. Bean Doesn't Owe You Money (But Its Customer Service Approach Can Teach You Plenty)

The press coverage of L.L. Bean’s return policy change of heart has been of the “Just look what the world is coming to now!” variety. But for its legion loyal customers, the new, gently-trimmed policy at the company (which is top-rated for customer service by Stella Service) hardly registers

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