ITunes is 13 years old—and it’s still awful

On April 28, 2003, Apple started up a revolution.

Enter the iTunes Music Store, unveiled with a proud flourish by a beaming Steve Jobs. It was a digital jukebox, a music distribution game-changer, a record store to end all record stores—and it did, in fact, kill off a great number of those. The addition of the online store to the iTunes media player (which debuted in 2001) completely altered the way people bought, sold, and made music around the globe.

This new iTunes store delivered...

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