Is Your IT Team in a Downward Spiral?

What Is a "Downward Spiral?"

A downward spiral is an ongoing deteriorating state of work which results in poor software and service quality, unfavorable customer results, and other consequent deplorable outcomes that lead to poor overall IT performance. The cause of this phenomenon is a “constant core conflict” of competing goals between IT operations and development. In this context, the development department of the organization is working on goals and incentives that are...

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