IDG Contributor Network: Less downtime, faster recovery: the new mantra for automated systems

If you were one of the millions of people across the globe traveling a couple of weeks ago (and even if you weren't), chances are that you saw firsthand the utter chaos created when United Airlines grounded almost 5,000 flights worldwide due to a glitch in its automated software systems.

The maelstrom was the result of a glitch in the airline's automated reservation system, which caused the FAA to issue what is known as a "ground stop" on all United flights. Passengers around the world...

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