How to Make Sure You’re Heard in a Difficult Conversation

HBR STAFF

A difficult conversation has to be a two-way street. You’re unlikely to come to a resolution if you don’t hear the other person out. But equally important when addressing a conflict is getting your message across. So after you’ve thoroughly listened to your counterpart, increase the likelihood that they will see things your way by doing the following.

Own your perspectiveIf you feel mistreated, you may be tempted to launch into your account of the events: “I want to...

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