How Cloud Is Influencing Customer Experience Today

In a customer journey, technology decides the quality of good customer experience. Cloud is one such technology that has brought people on one platform, and anyone authorized can access documents and applications from anywhere. It is an important reason that makes cloud a supporting technology to deliver seamless customer experience.

According to a Gartner survey done in the year 2018, various aspects touch the core idea of delivering a good customer experience. Although in the previous year...

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