Here's How Online Broker Survey Calculated Customers' Ratings

For the past five years, Investor's Business Daily and TechnoMetrica have conducted an annual study of online brokers aimed at measuring investors' sentiment regarding customer experience and satisfaction with their primary online brokers. The 2017 edition of the Best Online Brokers study employed a methodology that was unchanged from the previous years.

The research was divided into two phases.

In the first phase of the study, we identified and ranked the broker characteristics that were...

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