When it comes to consumers who shop online, the ability to return the items they buy for free is hugely important.
Free Shipping Is Better Than Fast
According to the 2018 annual eCommerce survey by Dotcom Distribution, more than 90% of the respondents placed a high value on free returns when they make an online purchase. A slightly higher number (91%) also said their future purchase is influenced by free shipping.
With 9 out of 10 respondents stating free return is an important factor in...