Fintech is disrupting big banks, but here’s what it still needs to learn from them

Much of the hype around fintech focuses on what traditional banks do wrong: they’re slow to adopt new technology; they don’t center the customer; they’re too big to respond nimbly to change. This narrative is part of why fintech continues to attract massive investment, with $31 billion total flowing into the sector last year, according to KPMG. The truth is that there’s actually a lot that banks do right — things that fintech startups can struggle to replicate. I mean, there’s a...

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