Disconnect over wireless bill: Contact 6 navigates common cellphone billing concerns

MILWAUKEE — It’s an industry founded on people talking to each other. Yet, Contact 6 gets complaints every year from people struggling to communicate with their wireless provider. One of them was a 95-year-old man with a cellphone older than a high school student.

Nancy Schmitz has lost her sight and can no longer make out words on a page. Her husband, Art, is always happy to read aloud. In fact, Art has taken over most of Nancy’s reading including most of her bills.

A bill from a...

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