Comcast Says It’s Solved Its A-hole Problem

Photo | Jeff Fusco

Remember earlier this year when a Comcast customer got a bill addressed to “Asshole Brown?” Comcast thinks it has the problem solved.

Ars Technica reports: “The key strategy was implementing an extensive block list that would prevent employees from changing names to certain rude words. There are many legitimate reasons customers ask to change their account names, such as marriage and divorce, and Comcast didn’t want to make the process unnecessarily difficult by...

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