Chatbots and voice assistants: Often overused, ineffective, and annoying

There’s yet another cloud service from AWS: Amazon Lex, which lets developers build conversational interfaces into applications for voice and text. It uses the same deep learning technologies that power Amazon's Alexa voice assistant.

Lex lets you quickly build natural language conversational bots, aka chatbots. Microsoft has a similar technology, called the Microsoft Bot Framework. This seems to be a common service that most public cloud providers are looking to provide, not to mention...

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