Changing an Organization’s Culture, Without Resistance or Blame

One of the biggest challenges a company can face is changing people’s behavior — getting them to collaborate and be humble, for example, or put the company’s long-term interests first. Most behavior-change initiatives accomplish little, at best.

So when we faced such a challenge at Lear Corporation, a Fortune 200 automotive supplier with 136,000 employees worldwide, we knew the odds were against us. We asked ourselves: What could we do differently?

Lear had gone into bankruptcy...

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