Cable TV customer satisfaction falls even further behind streaming video

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Netflix and other online video services have expanded their customer-satisfaction lead over cable and satellite TV, the American Customer Satisfaction Index (ACSI) found in its annual telecommunications report released today.

Streaming-video services averaged a score of 76 on the ACSI's 100-point scale, up from 75 last year. Meanwhile, the traditional subscription-TV industry's score remained unchanged at 62.

"For the past six years, customer...

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