Building a Customer-Centric Business Culture From the Inside Out

By Andrea Williams

Companies that want a competitive edge must have solid employee experience strategies in place. Wait, what?! Isn’t customer experience all the rage? Yes, but engagement starts from the inside out. If your employees aren’t happy, they will not be equipped to deliver customer experience that sets you apart. So, if you want to be customer centric, it’s logical to first address the levels of engagement within your business.

Companies with engaged employees see 233%...

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