B-Schools Aren’t Bothering to Produce HR Experts

A few decades ago, U.S. companies were making progress on the operations front, but now they seem to have lost their way—and business schools are in a position to help set them right again. Let me explain.

In the 1980s, our organizations learned a great deal about how to improve productivity, quality, and costs from Japanese practices. Lean production, which includes a vastly expanded role for front-line workers in addressing problems, was brought to the United States by Toyota in its...

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