Balancing Autonomy With Accountability

Many organizations are embracing Agile ways of working in an attempt to build faster, more customer-focused and resilient organizations. They are redesigning themselves to create a culture where decision making is transitioned away from middle management towards those working with customers on the front lines. Ultimately, they seek engagement in order to create a culture where staff is empowered to truly delight customers. Autonomy is the critical ingredient; however, autonomy is often...

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