Audible launches the first Alexa-powered customer support line

Amazon-owned Audible now offers a unique form of access to Alexa: voice-controlled customer support. The audiobook subscription service, which Amazon purchased more than a decade ago, says that starting today, users will be able to say, “Alexa, call Audible,” and be put in touch with a human being from Audible’s customer support team. From there, you’ll be able to ask for help with a technical issue and receive book recommendations, among other standard troubleshooting queries. The...

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