Apple customer details how he took Apple to court twice – and won both times

One of the great things about purchasing a Mac -- or any Apple product, for that matter -- is that problems can easily be diagnosed and fixed simply by taking it to a nearby Apple store. Indeed, most every Apple product comes with a limited 1-year warranty that typically covers most instances of damage or malfunction.

Sometimes, though, Apple's repair process doesn't exactly operate as designed. And while there are certainly no shortage of stories involving Apple repair specialists providing...

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