Air-travel complaints soar as Canadian Transportation Agency works to increase awareness

The Canadian Transportation Agency is on track to receive nearly as many air-traveller complaints this month as it did in all of 2015-16, but it doesn’t blame the airlines for its sudden spike in workload.

Instead, CTA head Scott Streiner said the huge increase in complaints is the result of a concerted effort by the agency to raise its profile as a resource for disgruntled passengers.

“It’s working,” Streiner said in an interview, with characteristic understatement. “I see the...

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