A driver alleged an Uber rep assaulted him. Uber offered $400 to make it go away

On Jan. 31, Aaron Johnson, 53, drove to Uber’s driver service center in Salt Lake City, Utah, to sort out a rider complaint. Johnson, a military veteran, had received almost entirely perfect five-star reviews from passengers and he feared the complaint, that he had rolled his eyes, would hurt his Uber driver rating.

The rider complaint turned out to be the least of his problems that day. During his visit to the service center, known as a Greenlight Hub, Johnson alleges that one of Uber’s...


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