5 Tactics For Ensuring Customer Success

What do you think makes a B2B company successful? Turning a profit? Going public? Rapid growth? If you put yourself in the shoes of a customer success manager (shoes I’ve filled more than once), the correct answer will be revealed… If your customers are succeeding (with your tools, support, and encouragement), then you’re succeeding too. What makes a company thrive is really that simple.

I recently took a look back at a Mashable article written by our Chief Strategy Officer, Rebekah...

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