5 lessons of the AI imperative, from Netflix to Spotify

It’s easy to say that algorithms matter more than ever, but harnessing their power is an endless battle—and humanity remains at the heart of every business.

Last month, Netflix quietly deleted all the remaining user reviews on its service. And just like that, CEO Reed Hastings completed the latest shift in his company’s ever evolving strategy: away from the wisdom of crowds in its content recommendations, in favor of the wisdom of the machine. The algorithm is now firmly in charge at

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