4 Tips when Training Your Team to Improve Customer Satisfaction

Proper employee onboarding and training can make a tremendous difference in your company’s profits and customer satisfaction scores.

However, a quick glance at the latest American Customer Satisfaction Index shows that there is a big disconnect between current training programs and quality customer service.

The industry with the highest overall satisfaction score, full-service restaurants, still manages to displease an average of 19 percent of consumers.

Even worse, Internet service...

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