39% of Businesses Use Texting to Talk to Customers – How Can Yours?

A new study from Zipwhip  underlines the importance texts have on making your small business a success.  In fact, their 2019 State of Texting Report  says that 39% of businesses use some kind of texting to communicate with clients.

Small Business Trends got in touch with Scott Heimes, Chief Marketing Officer at Zipwhip, to find out more about the study and how small businesses can take advantage of texting.

He started by pointing out where other more popular methods are falling short.

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